BOOKING ON WHATSAPP

Three messages, and you are booked

We do not use forms or call centres. Questions, quotes, scheduling and aftercare all happen in one WhatsApp thread.

Open the WhatsApp chat

Tap the button and send a short message. No lengthy forms.

Send a photo of your concern

Our consultant reads it with the physician and replies with options and an estimate.

Confirm your date

Choose a slot and we prepare everything for the day you arrive.

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Reply within clinic hours. Video consultation available on request.

Start your consultation on WhatsApp

Before you send the first message

Almost every delay in an overseas booking starts in the same place. The first message arrives with a question but not with enough to answer it — and the reply has to be another question. "How much is Thermage" cannot be answered without seeing the face it would be used on, or knowing how many days you have in Seoul.

Ten minutes of preparation before you type usually saves two or three days of exchange. This page is that preparation: what to photograph, what to tell us alongside it, and what happens once it is sent.

One patient, one room, one physician

The fear people describe most often before booking abroad is of being processed — of arriving as one of forty faces that day and leaving with whatever the schedule allowed. Symphony is not organised that way, and the reasons are structural rather than a matter of goodwill.

The same physician the whole way through

Consultation, skin measurement, the plan, the procedure itself and the follow-up are handled by the physician, not passed down a chain of coordinators. The person who decides what to do is the person who does it, and the person you speak to afterwards.

A private room, prepared for one person

You are not moved between shared bays to keep a device occupied. The room is closed, it is yours for the duration, and no part of your visit takes place within earshot of another patient.

The plan is built on measurements of your skin

Skin thickness, how the face has descended and where the laxity actually sits differ from person to person, and they are measured before anything is proposed. The same concern in two people does not produce the same plan here.

Only what is needed is proposed

The clinic adopts devices and protocols only where the safety and clinical evidence are established, and the written plan states what is not being recommended as well as what is. If a treatment can wait, or will not do what you are hoping, you are told so before you have paid for it.

What is on site if something goes wrong

Registered facilityRegistered with the Korean Ministry of Health and Welfare as a medical institution for foreign patients — verifiable in the public register.

Emergency equipmentA defibrillator and emergency medication are kept in the clinic and checked on a fixed schedule.

Patient monitoringA central monitoring system covers the treatment rooms during procedures requiring it.

Uninterrupted powerAn uninterruptible power supply keeps devices and monitoring running through any interruption to mains power.

SterilisationBeyond routine disinfection — instruments are autoclaved and managed under a documented sterilisation protocol, and anything intended for single use is used once.

If a complication occursIt is managed at the clinic by the physician who carried out the treatment. After you fly home, the same WhatsApp thread stays open and photographs are reviewed there.

What to send with them

PhotographsFront, both 45° angles and one profile, in daylight, without make-up and with the beauty filter switched off. If laxity is the concern, a five-second clip of you slowly turning your head says more than any still.

Your datesArrival, departure, and which days are already committed to something else.

PrioritiesWhat bothers you most, and what comes second. If a plan has to choose, it should choose the same thing you would.

How visible you can afford to beA wedding, a shoot or a meeting during the trip changes the order of everything.

Past treatmentsFillers, threads, botulinum toxin, lasers, surgery — roughly what, roughly when. Material placed earlier changes what can be done over it.

Medicines and allergiesAnything you take regularly, and any allergy or skin reaction you have had. Please also tell us if you are pregnant or breastfeeding.

BudgetA range is enough. It is easier to say before a plan is drawn than after.

LanguageJapanese, Chinese or English, so the right interpreter is on your chat from the first reply.

From the first message to the day you arrive

What sits on your side at each stage, and what you are waiting for.

01You send the photos and the notesOne message on WhatsApp. You do not need to know which treatment you want — deciding that is what we are for.
02We come back with questions, not a quoteUsually one or two: something the photos left ambiguous, or a date that does not work. This is the exchange that saves the trip, so it is worth answering properly.
03A video consultation is arranged if it would helpNot every plan needs one. When the concern is laxity, or the schedule is tight, seeing you move and talk is worth more than another photo.
04You receive the plan and the estimate in writingRead it before the flight is booked rather than after. If the order has to change to fit your days, this is the moment to say so.
05The date is fixed and the day is preparedYour interpreter, your room and your schedule are held. Tell us as early as you can if anything moves.
06You arriveBring your passport. Come without make-up if you can, and leave time before your appointment for reception, skin analysis and the in-person check that confirms the plan before anything begins.

The questions that hold people up

Will someone speak my language?

An interpreter is with you from reception through to the treatment room, in Japanese, Chinese or English. The same person handles your chat, so you are not re-explaining your history to someone new when you walk in.

How do I pay, and can I claim any tax back?

Payment methods, currency and anything relating to tax refunds depend on what is actually planned for you and on the rules in force at the time. All of it is confirmed with you at consultation, before you travel. We would rather give you your figure than publish one that turns out not to apply.

What if I have to change or cancel the date?

Message the same WhatsApp thread as soon as you know. Because the day is built around your travel dates, an early change is usually absorbed without difficulty. Any conditions attached to your particular booking are confirmed with you when the date is fixed.

Can someone come with me?

Yes. Tell us in advance so your interpreter knows and there is somewhere for them to wait. Whether they can be in the room during a procedure depends on what is being done, and is confirmed on the day.

How far ahead should I get in touch?

As soon as your dates are roughly known, and ideally before the flight is booked. The plan can change which days you want free, and a plan is easier to move than a ticket.

Am I committed to anything by asking?

No. Nothing is fixed until you have seen the plan in person and agreed to it. The written estimate is what we intend to do, not something you have signed up for.

※ Messages and video calls before your visit cover consultation, guidance and planning only. They are not a remote medical examination, and no medication is arranged before you arrive. Suitability, sequence and fees are confirmed in person with your physician at the clinic, and response and recovery vary by individual.

You have read this far. Start with one photo.

Free, one-on-one, and nothing is decided until you see the plan in person.

Ask on WhatsApp ›LINE ID@871hygrh